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Sadeh Front Desk

Set up Reply to answer your business WhatsApp from your own information, connect your number through Meta, test safely, and handle the requests and handoffs it brings you.

Front Desk answers customers on your business WhatsApp number from the information and rules you publish. It collects appointment and callback requests and brings a person in when the answer or the decision needs one. It works on its own: you don't need a Sadeh employee account or Sadeh's WhatsApp.

  1. Sign in at desk.sadeh.ai with email or Google and create a workspace, or set up Front Desk on a Sadeh workspace you own or administer. This doesn't change that workspace's Sadeh WhatsApp, team or plan.
  2. Add your business information: what you do, services and prices, opening hours, when a person can respond, and the questions customers ask.
  3. Tell the agent its job on the Agent page: what it should do, when to bring a person in, which requests to collect, its tone and reply language.
  4. Publish. Customers only ever get answers from the published version. Edits stay in draft until you publish again, and every published version is kept.
  5. Connect your number in Settings, WhatsApp. See the next section.
  6. Test the agent with real questions. Tests are simulations: nothing is sent on WhatsApp.
  7. Turn it on from Setup. You review the published version and the connected number together, and the agent starts answering only after you confirm.

Connecting your WhatsApp number

Choose Connect with Meta and follow Meta's window. You keep ownership of the number and your WhatsApp Business account; Front Desk checks with Meta which account and number you granted before connecting.

  • A number on the WhatsApp Cloud API: for a new number, or one that isn't in use in the WhatsApp Business app. Front Desk registers it for you.
  • Keep using the WhatsApp Business app: for eligible numbers, messages you send from the app also appear in Front Desk, and the agent stops answering that chat. Meta decides eligibility. Front Desk never deregisters or moves an existing number.

What Meta may ask for

Admin access to your Meta business, business verification, an approved display name, and a payment method in WhatsApp Manager for messages your business starts. If Front Desk shows Action needed, follow the instructions shown and use Check status. If self-serve connection isn't available, choose Request assisted setup and we'll connect it with you.

Conversations

The inbox is your working home. Needs you shows conversations waiting for a person: handoffs, requests, attachments the agent can't open, and messages WhatsApp didn't confirm.

  • Take over stops the agent in that chat. Sending a reply takes over too. Hand back to agent lets it answer the next message.
  • Each message shows what WhatsApp confirmed: Sent, Delivered or Read. Not confirmed means WhatsApp gave no answer; check with the customer before sending again.
  • Outside WhatsApp's 24-hour reply window you can send only an approved template, and only to customers who agreed to receive it.
  • If a customer writes STOP (or הסר), Front Desk sends nothing more to them until you record new consent.

Appointment and callback requests

The agent collects the day and time the customer asked for and tells them a teammate will confirm. It never says something is booked. Open the request, choose Approve and reply, Propose another time or Decline, check the message, and send it. Your decision is saved even if the message can't be sent.

Alerts on Sadeh WhatsApp

If your team uses Sadeh, each person can turn on short alerts in Settings, Notifications. Alerts carry only the reason and a link that needs sign-in. Everything still appears in Front Desk if an alert isn't sent.

Your team, plan and data

  • Team: owners and admins manage information, publishing, the number and the team; team members answer conversations. You can let team members see only the conversations assigned to them.
  • Plan and usage: Front Desk starts with a trial. Usage shows AI replies and test messages this month. Meta bills some WhatsApp messages separately, to your Meta account.
  • Data and privacy: owners can export Front Desk's data or delete it. Backups age out on their normal schedule.

Questions: support@sadeh.ai.